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|a Command performance :
|b The art of delivering quality service
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|a Boston, MA:
|b Harvard Business School Publishing,
|c 1994..
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|b ill;
|c 24 cm..
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| 440 |
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|a The Harvard business review book series.
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|a Quality control.
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| 650 |
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|a Customer services
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|e Wisma Putra-Open Shelves
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