Command performance : The art of delivering quality service
Format: | Book |
---|---|
Language: | English |
Published: |
Boston, MA:
Harvard Business School Publishing,
1994..
|
Series: | The Harvard business review book series.
|
Subjects: |
Similar Items
-
Total quality service : a simplified approach to using the Baldrige Award criteria
by: Kessler, Sheila
Published: (1996) -
Service quality : new directions in theory and practice
Published: (1994) -
Delivering quality service : Balancing customer perceptions and expectations
by: Zeithaml, Valarie A.
Published: (1990) -
Total customer service : the ultimate weapon
by: Davidow, William H.
Published: (1990) -
Quality customer service.
Published: (1990)